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Helvetica

Information on Data Protection

We, Helvetica Services GmbH, Kantstraße 115 in 10627 Berlin, Tel: +49 (0)30 – 467 242 840, E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it., and our affiliated companies hereby inform you about our processing of personal data. You may contact us by writing to us at the above address or via our contact form at any time.
External data protection officer is
Dr. Annette Demmel, SPB DPO Services GmbH, Unter den Linden 21, 10117 Berlin, E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it..


Below please find the most important information about typical data processing sorted by groups of data subjects. For certain data processing activities, which relate only to specific groups, the duties to provide information are met separately.


1. Website Visitors
2. Tenants
3. Propsective Tenants
4. Applicants for Employment
5. Service Providers, Business Partners and their Employees
6. General Information and Rights of Data Subjects


1.    Website Visitors
1.1.    The entity responsible for data collection, data processing and data use in connection with the use of our website at www.helvetica-services.de is Helvetica Services GmbH, Kantstraße 115, 10627 Berlin; Tel: +49 (0)30 – 467 242 840, E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it..
1.2.    Server log data - Our web server processes a range of data for each request, which your browser automatically transmits to our web server. This includes the IP address allocated to your device, the date and time of the request, the time zone, the specific page or file accessed, the http status code and the data quantities transmitted; in addition, the website from which your request originated, the browser used, the operating system of your device and the language used. The web server uses these data to make the contents of this website available in the best possible way on your device.
1.3.    The purpose of the data processing is the online presentation of the group of companies and communication with applicants, interested parties, tenants and business partners.
1.4.    The legal basis for the processing during the use of the website is Article 6(1)(b) GDPR (user agreement for the website). The legal basis for the analysis of user behaviour is Article 6(1)(f) GDPR (justified interest, specifically the needs-oriented design of the website).
1.5.    Log and communications data are not passed on to third parties except under special circumstances. In the event of the suspicion of a crime or in investigative proceedings, data may be transmitted to the police and the public prosecutor’s office. We use processors by means of service agreements to perform services, in particular to provide, maintain and support IT systems.
1.6.    IP addresses are anonymized at the latest after 24 hours. Pseudonymous usage data are deleted in each case after three months. Communication content is deleted after six calendar years.
1.7.    Use of the website without disclosure of personal data such as the IP address is not possible. Communication via the website without providing data is not possible. Use of the website is also possible if the pseudonymous usage analysis has been rejected.

2.    Tenants
2.1.    The company listed in the relevant lease agreement is responsible for the processing of data. Please find the contact details in the lease agreement. If you have any questions, please contact your landlord either by telephone via Tel: +49 (0)30 – 467 242 840 or E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it..
2.2.    We process your data for the purposes of performing the lease and for administration, ongoing maintenance, and development for the real estate properties. If you order our newsletter for tenants, we will also process your email address for this purpose. If there is video monitoring at rental or administrative buildings, the purpose of processing is ensuring compliance with house rules, as well as the discovery and prosecution of criminal acts. No change in these purposes is planned.
2.3.    The legal bases for processing are Article 6(1), (b) GDPR (lease agreement) and Article 6(1)(c) GDPR (legal obligations). Upon move-in tenant data is transferred to the local primary energy utility based on Article 6(1)(f) GDPR (justified interest, specifically the interest of the primary utility to know its potential customer by law). In case of reviewing, asserting or rejecting claims, the legal basis will be Article 6(1)(f) GDPR (justified interest, specifically asserting or defending claims). With respect to internal quality assurance, the legal basis is Article 6(1)(f) GDPR (justified interest, specifically quality assurance for internal processes). We will send you our newsletter on the basis of your consent (Art. 6(1)(a) GDPR). If there is video monitoring at rental or administrative buildings, the legal basis is Article 6(1)(f) GDPR (ensuring compliance with house rules, as well as the discovery and prosecution of criminal acts).
2.4.    Recipients of data may include banks for the processing of payments. Public authorities and offices may receive data within the scope of their duties, insofar as we are obligated or entitled to transmit data. Upon move-in tenant data (name, address) is transferred to the local primary energy utility. In addition, in individual cases data may be transmitted to collection service providers, lawyers and courts. In case of suspicion of a criminal act or in investigative proceedings, data may be sent to the police and the public prosecutor’s office. We also use processors by means of service agreements to perform services, in particular to provide, maintain and support IT systems, as well as for the reading of meters to determine subsidiary costs.
2.5.    All contractual data and data relevant to accounting are stored for 10 calendar years in accordance with the storage periods under tax and commercial law. Legal title documents are stored for 30 calendar years unless the receivable is paid off prior. Recordings from video monitoring equipment are deleted on a regular basis after seven days at the latest.
2.6.    The provision of data is obligatory for tenants both legally and contractually. Without provision of data, no lease may be established and carried out.


3.    Prospective Tenants
3.1.    The company stated as the landlord is responsible for the processing of data within an application for a specific apartment. Please find the contact data in the synopsis. Helvetica Services GmbH, Kantstraße 115 10627 Berlin, Tel: +49 (0)30 – 467 242 840, E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it. is responsible for the processing of data as part of the general administration of prospective tenants. If you have any questions, please contact your landlord either by telephone via : +49 (0)30 – 467 242 840 or E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it..
3.2.    We process your data for the purpose of offering appropriate properties and entering into a lease. Immediately prior to the conclusion of the lease agreement, we perform a credit check. No change in this purpose is planned.
3.3.    The legal basis for processing is Article 6(1)(b) GDPR (precontractual measure for the lease agreement). The credit check is performed on the basis of Article 6(1)(f) GDPR (justified interest, specifically checking of the creditworthiness of contractual partners).
3.4.    In case of a credit enquiry, agencies like Schufa or Creditreform will obtain identification data from you (name, date of birth and current address). We also use processors by means of service agreements to perform services, in particular to provide, maintain and support IT systems.
3.5.    Apartment requests will automatically be deleted one month after the last activity, specific application data and credit information will be deleted four months after the leasing of the apartment.
3.6.    The provision of data is obligatory for tenants both legally and contractually. Without provision of data, no offers may be made and no lease may be established.
3.7.    We receive credit information from Schufa or Creditreform.

4.    Applicants for Employment
4.1.    The specific company to which you are applying is responsible for data processing. Helvetica Services GmbH, Kantstraße 115 10627 Berlin, Tel: +49 (0)30 – 467 242 840, E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it. is responsible for the processing of data of unsolicited applications.
4.2.    The purpose of data processing is to select applicants for an employment relationship. No change in this purpose is planned.
4.3.    The legal basis is Section 26 BDSG-2017 (New German Federal Data Protection Act) in conjunction with Art. 6(1)(b) (initiation of the employment contract) and Art. 88 GDPR. We process voluntary information that you provide as part of your application on the basis of Section 26 BDSG-2017 in conjunction with Art. 6(1)(a) (consent) and Art. 88 GDPR. If you are also interested in information about other positions, the legal basis is Section 26 BDSG-2017 in conjunction with Art. 6(1)(a) (consent) and Art. 88 GDPR.
4.4.    Applicant data are passed on internally to the responsible decision-making employees. We also employ service providers for order processing to perform services, in particular to provide, maintain and support IT systems.
4.5.    The data are made anonymous six months after the end of the application process. If an applicant is also interested in other positions, the data will remain stored for up to 24 months. You may also apply to have your data deleted prior to the expiry of any of the aforementioned deadlines.
4.6.    The provision of personal data is necessary to review the application and a possible subsequent conclusion of an employment contract. Without the provision of personal data, applications may not be considered. The application may, however, still be processed without providing the data marked as voluntary.

5.    Service Providers, Business Partners and their Employees
5.1.     The company with which the contractual relationship exists is responsible for data processing. Please find the contact data in the contract or order. If you have any questions, contact your contractual partner directly. Helvetica Services GmbH, Kantstraße 115 10627 Berlin, Tel: +49 (0)30 – 467 242 840, E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it. is responsible for the processing of data as part of the general administration of service providers and business partners.  
5.2.    The purpose of processing is the preparation and performance of contracts and the communication with employeess of administration of service providers and business partners.  
5.3.    The legal bases for processing are in case of contracts with natural persons Article 6(1)(b) GDPR (purchase contract), in case of contracts with legal entities Article 6(1)(f) GDPR (justified interest, specifically communication with contact persons relevant to the contract), as well as always Article 6(1)(c) GDPR (legal obligations, in particular provisions of tax and commercial floor). When checking, asserting or rejecting claims, the legal basis is Article 6(1)(f) GDPR (justified interest, specifically asserting or defending claims).
5.4.    Contact and contract data may be transmitted to other service providers, business partners as well as public offices and authorities, insofar as this is necessary for the performance of the contract or order. We also use processors to perform services, in particular providing, maintaining and supporting IT systems.
5.5.    Data about contractual partners and service providers are deleted 10 calendar years after the end of the contract or order.
5.6.    Processing of the contact data at service providers and business partners is necessary in order to perform the contract or order. If the data are not provided, communication during performance may be significantly impaired.

6.    General Information and Rights of the Data Subjects
6.1.    There will be no transmission of data to third countries.
6.2.    We do not use any automated decisions on individual cases.
6.3.    You have the right to request information at any time about all your personal data that we process.
6.4.    If your personal data are inaccurate or incomplete, you have the right to correction and amendment.
6.5.    You may request the deletion of your personal data at any time, unless we are legally obligated or entitled to process your data further.
6.6.    In case of legal requirements, you may request a limitation on the processing of your personal data
6.7.    You have the right to object to processing if the data processing is performed for the purposes of direct advertising or profiling. If processing is performed as a result of the balancing of interests, you may object to the processing stating reasons arising from your particular situation.
6.8.    Where data processing is performed on the basis of your consent or as part of a contract, you have the right to transfer the data provided by you, unless the rights and freedoms of other persons are impaired.
6.9.    Where we process your data on the basis of a declaration of consent, you have the right to revoke this consent at any time with effect for the future. Any processing performed prior to revocation will remain unaffected by the revocation.
6.10.    In addition, you have the right to file a complaint to a data protection supervisory authority at any time if you are of the opinion that data processing has occurred in breach of an applicable law.

Last updated: 04 September 2018